Terms of service

These Terms of Service govern your access to and use of peeppermayo.com and any purchase made through the website.

By visiting the website, creating an account or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and any other policies displayed on the website.

1. Eligibility

You must be legally capable of entering into a binding contract in your jurisdiction. If you are under the age of legal majority, you may use the website only with the involvement and permission of a parent or legal guardian.

2. Website Use

You agree not to:

Use the website for unlawful or fraudulent purposes;
Submit false account, billing or delivery information;
Interfere with the website’s security or operation;
Introduce viruses, malicious code or automated scraping systems;
Copy or exploit website content without authorization;
Attempt unauthorized access to accounts, systems or customer information;
Place orders using payment methods you are not authorized to use.

We may restrict access or cancel activity reasonably suspected to involve fraud, misuse or unlawful conduct.

3. Product Information

We work to present product descriptions, measurements, colors, images and prices accurately. However:

Colors may vary between screens;
Measurements may have reasonable manufacturing tolerances;
Packaging may change;
Minor product details may be updated without materially changing the product.

Images may include styling items or accessories that are not included unless expressly listed in the product description.

4. Prices and Payment

Prices are displayed in the currency selected on the website or determined by your market settings.

Currency conversions may be approximate. Your bank or payment provider may apply its own exchange rate or transaction fee.

You agree to provide current and accurate billing information and authorize us and our payment providers to charge the total amount displayed at checkout.

5. Orders and Acceptance

Submitting an order does not automatically mean that it has been accepted.

We may verify payment, identity, delivery details, inventory availability and suspected fraud before accepting or fulfilling an order.

We reserve the right to reject or cancel an order for legitimate reasons, including:

Product unavailability;
Obvious pricing or description errors;
Payment failure;
Suspected fraud or unauthorized payment;
Shipping restrictions;
Violation of these Terms.

If we cancel an order after payment has been captured, the applicable amount will be refunded.

6. Pricing Errors

If a product is listed at an obviously incorrect price because of a technical or administrative error, we may cancel the order and issue a refund, even if an automated confirmation was sent.

7. Promotions and Discount Codes

Promotions may be subject to separate conditions, expiration dates, product exclusions and minimum-spend requirements.

Unless expressly stated otherwise:

Discount codes cannot be combined;
Discounts cannot be applied retroactively;
Promotional value is not redeemable for cash;
Returned items may cause an order to fall below a promotion threshold;
Free gifts may need to be returned if the qualifying purchase is returned.

8. Shipping and Delivery

Shipping estimates are provided in our Shipping Policy. Delivery dates are estimates unless expressly guaranteed.

Risk and title transfer according to applicable law. Nothing in these Terms overrides mandatory consumer protections concerning loss or damage before delivery.

9. Returns and Refunds

Returns, exchanges, cancellations and refunds are governed by our Return and Refund Policy.

We may request photographs, packaging information or return of the item when reasonably necessary to investigate a product claim.

10. Accounts

You are responsible for keeping your account credentials confidential and for activity conducted through your account.

Notify us promptly if you believe your account has been accessed without authorization.

11. Intellectual Property

All website content—including text, graphics, product photography, logos, designs, page layouts, software and branding—is owned by or licensed to Peepper Mayo and is protected by applicable intellectual-property laws.

No content may be copied, reproduced, distributed, modified or commercially exploited without prior written permission.

12. Customer Content

If you submit a review, photograph, comment or other content, you confirm that:

You have the right to submit it;
It does not violate another person’s rights;
It is not false, defamatory, unlawful or misleading.

You grant us a non-exclusive, worldwide, royalty-free license to display and use that content for operating and promoting the website, subject to applicable privacy and consumer laws.

13. Third-Party Services

The website may use or link to third-party services, including payment processors, shipping carriers and social media platforms.

We are not responsible for the content or independent practices of third-party websites. Your use of those services may be governed by their own terms and privacy policies.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free or free from harmful components. This disclaimer does not exclude warranties or consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by law, Peepper Mayo will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law. Nothing in these Terms excludes liability for fraud, willful misconduct, death or personal injury caused by negligence, or any liability that cannot legally be limited.

16. Indemnification

To the extent permitted by law, you agree to indemnify Peepper Mayo against claims arising from your unlawful use of the website, violation of these Terms or infringement of another person’s rights.

This provision does not apply where prohibited by consumer law.

17. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

18. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices or legal obligations. Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will not retroactively reduce rights attached to an order already accepted unless required by law.

19. Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

20. Entire Agreement

These Terms and the policies referenced in them constitute the agreement between you and Peepper Mayo regarding your use of the website and purchases through it.

21. Governing Law

These Terms are governed by the laws applicable in the jurisdiction where the operating company is established, without depriving consumers of mandatory protections available in their country of residence.

The final company jurisdiction should be inserted after confirming the legal entity and registered address.