Shipping policy

1. Order Processing

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

Processing time includes payment verification, inventory confirmation, quality inspection, packing and transfer to the shipping carrier.

During promotional periods, holidays, product launches or unusually high order volumes, processing may take longer.

2. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and dispatched.

Shipping method	Estimated transit time
Standard Shipping	8–12 business days
Express Shipping	4–8 business days

These timeframes are estimates, not guaranteed delivery dates, unless a guaranteed service is expressly stated during checkout.

Delivery time may vary because of destination, customs processing, carrier capacity, weather, public holidays, local service disruptions or other circumstances outside our reasonable control.

3. Shipping Charges

Available shipping methods and charges are displayed at checkout before payment.

Promotional free shipping may be subject to minimum-order requirements, eligible destinations or other conditions shown in the applicable promotion.

An express-shipping fee pays for the selected delivery service and does not guarantee delivery on a specific date unless expressly confirmed in writing.

4. Tracking Information

When your order is dispatched, tracking information will normally be sent to the email address or telephone number entered at checkout.

Tracking information may require several business days to update after the parcel has been transferred to the carrier. International parcels may receive a separate local tracking number after entering the destination country.

5. Correct Shipping Information

Customers must provide a complete and accurate delivery address, including:

Full recipient name;
Street address and building number;
Apartment, suite or unit number;
City, state or province;
Postal code;
Country;
Valid telephone number.

Peepper Mayo is not responsible for delivery problems caused by an incorrect, incomplete or outdated address supplied by the customer.

6. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or local government charges.

Unless checkout expressly states that duties and taxes are included, these charges are the customer’s responsibility and are not controlled or collected by Peepper Mayo.

Refusing a shipment because of import charges does not automatically entitle the customer to a full refund. Any refund will be considered after the parcel is returned, and non-recoverable shipping or carrier costs may be deducted where permitted by law.

7. Delivery Attempts and Customer Cooperation

Customers are responsible for monitoring tracking updates and cooperating with the carrier when additional information, delivery arrangements or collection is required.

If delivery fails, the customer should contact the local carrier promptly. Parcels may be returned if they remain unclaimed or if the carrier cannot obtain the information needed to complete delivery.

8. Delivered but Not Located

If tracking shows that a parcel was delivered but you cannot locate it:

Check around the property, mailbox, reception desk and other safe locations;
Ask household members, neighbors or building management;
Contact the local delivery carrier;
Allow up to 48 hours, as some carriers may scan parcels shortly before delivery;
Contact us at support@peeppermayo.com.

We will assist with available tracking information and, where appropriate, a carrier investigation. A delivered tracking record, delivery photograph, GPS record or carrier confirmation may be treated as evidence of delivery.

9. Lost or Damaged Parcels

If tracking has not updated for an unusually long period, contact us so that we can review the shipment.

A parcel is not automatically considered lost merely because it is delayed. Loss determinations are generally based on the carrier’s investigation and applicable shipping-service rules.

If a parcel arrives visibly damaged, photograph the packaging, shipping label and item before discarding anything.

10. Split Shipments

An order containing multiple items may be shipped in separate parcels because of inventory location, parcel restrictions or fulfillment efficiency. You will not be charged additional shipping solely because we split an order.

11. Force Majeure

We are not liable for delays caused by events outside our reasonable control, including severe weather, natural disasters, customs delays, labor disputes, transportation disruptions, government actions, epidemics, carrier failures or civil emergencies.