Refund policy

Thank you for shopping at Peepper Mayo. We hope you love your purchase. If you are not completely satisfied, you may request a return in accordance with the following policy.

1. Return Eligibility

You may request a return within 14 calendar days of confirmed delivery.

To qualify for a return, the item must:

Be unworn, unwashed, unused and undamaged;
Be free from makeup, deodorant, perfume, pet hair, stains and other signs of wear;
Have all original tags, hygiene seals and packaging attached;
Be returned with all accessories or components originally included;
Be accompanied by valid proof of purchase.

Items that do not meet these conditions may be rejected or subject to a deduction reflecting any loss in value.

Submitting a return request within 14 days does not mean the return has automatically been approved. Customers must receive return authorization and follow the return instructions provided by our customer service team.

2. How to Request a Return

To request a return, email support@peeppermayo.com and include:

Your full name;
Order number;
The item or items you wish to return;
The reason for the return;
Clear photographs if the item is damaged, defective or incorrect.

Please do not return an item without contacting us first. Unauthorized returns, returns sent to the sender address shown on the parcel, or cash-on-delivery shipments may be refused.

Once your request is approved, we will provide the applicable return instructions and return address.

3. Non-Returnable Items

For hygiene, safety or promotional reasons, the following items are generally not eligible for return:

Earrings and pierced jewelry;
Hair accessories and other hygiene-sensitive accessories once opened;
Bodysuits, lingerie, underwear and swimwear without an intact hygiene seal;
Items marked “Final Sale,” “Clearance” or “Non-Returnable”;
Gift cards;
Items that have been worn, washed, altered or damaged after delivery;
Items returned without their original tags or packaging;
Customized or personalized products.

This restriction does not limit any mandatory rights you may have if an item is defective, damaged or materially different from its description.

4. Customer-Preference Returns

If the return is requested because of size selection, fit, color preference, change of mind, event cancellation, duplicate purchase or another reason not caused by Peepper Mayo:

The customer is responsible for the return shipping cost;
Original shipping charges and express-shipping upgrades are non-refundable;
Any customs duties, taxes or fees paid to third parties are generally non-refundable;
The customer must use a trackable shipping service;
Peepper Mayo is not responsible for a return parcel lost or damaged in transit.

Where permitted by applicable law, reasonable handling, restocking or loss-of-value deductions may apply if disclosed before the return is completed. Mandatory consumer rights remain unaffected.

5. Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective or incorrect item, contact us within 7 calendar days of delivery and provide:

Your order number;
Clear photographs of the entire item;
Close-up photographs of the issue;
Photographs of the shipping label and packaging;
A brief description of the problem.

Do not discard the item or packaging until the claim has been reviewed.

If the claim is verified, we may provide, as appropriate:

A replacement;
A refund;
Store credit, with your agreement;
A prepaid return method where required;
Another reasonable resolution agreed with you.

Loose threads, minor removable creases, slight measurement variations and reasonable color differences caused by lighting or screen settings are not necessarily manufacturing defects.

6. Sizing and Color Variations

Customers are responsible for reviewing the size chart before ordering. Sizing may vary between styles, and the size printed on a garment may differ from sizing conventions in different countries.

Product colors may appear slightly different because of photography, lighting and individual screen settings. A minor color variation that does not materially change the product is not normally considered a defect.

7. Exchanges

We do not guarantee direct exchanges because inventory may change quickly.

If you need another size, color or style, please contact us. Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

8. Return Shipping

Customers must send approved returns to the exact address provided by our customer service team. The return address may be different from the address printed on the original parcel.

We strongly recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

Return parcels sent to an unauthorized address, refused by customs, sent with unpaid postage or shipped cash on delivery may not be accepted.

9. Refused or Unclaimed Parcels

If a parcel is refused, unclaimed or returned because of an incorrect or incomplete address, failed delivery attempts, unpaid import charges or failure to cooperate with the carrier, any refund will be processed only after the parcel is returned and inspected.

Original shipping costs, return shipping costs, carrier charges and other non-recoverable expenses may be deducted where permitted by law.

10. Refund Processing

Once the authorized return is received, we will inspect it and notify you of the outcome.

Approved refunds are normally issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may require additional time to post the funds.

We cannot normally refund a payment to a different card, account or payment method.

11. Order Cancellation

Orders may be cancelled only before processing or fulfillment begins.

Because we work to dispatch orders quickly, cancellation requests are not guaranteed. Once an order has entered processing, been packed or been transferred to the carrier, it may no longer be cancelled. The customer may request a return after delivery in accordance with this policy.

12. Consumer Rights

Nothing in this policy excludes or limits any non-waivable rights available under applicable consumer-protection laws.

Customers located in jurisdictions that provide a statutory cooling-off or withdrawal right may exercise that right within the legally required period, subject to lawful exceptions for hygiene-sensitive, personalized or opened sealed products.